Full-Time Technical Support Engineer
Sprinto is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting India based applicants remotely. Read complete job description before applying.
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Sprinto
Job Title
Technical Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
India
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Job Details
Sprinto is looking for a Technical Support Engineer to be the technical champion behind Sprinto’s exceptional customer experience.
What does a typical day look like?
- Provide fast, effective customer support across chat, email, Slack, and video (24x7).
- Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.
- Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
- Stay on the cutting-edge of product developments and security compliance.
- Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.
What would make you a good fit for this role?
- 2-4 years of customer or technical support experience.
- Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
- Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.
- Calm under pressure, empathetic, patient, and customer-focused.
- Familiarity with Freshdesk is a bonus.
Benefits at Sprinto
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- New Skill Development Policy
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Engineer at Sprinto is
3rd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
India
] applicants. .
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