Full-Time Technical Support Engineer

Technical Support Engineer I

Transact and CBORD have joined forces to bring integrated technology solutions to education, healthcare, and business campuses worldwide. Be part of this exciting partnership, committed to transforming organizations and improving lives.

Transact | One Connected Experience

We are searching for a qualified Technical Support Engineer.

Position Responsibilities:

• Troubleshooting technical issues for clients via phone or online.
• Strong customer service, troubleshooting, and communication skills.
• Recording incident information using various tools.
• Analyzing, gathering information (e.g., steps, logs, screenshots), troubleshooting, and resolving/recommending resolutions to moderately complex customer problems.
• Using knowledge and skills to address customer needs within specifications.
• Troubleshooting with tools like Wireshark, Microsoft Windows Server tools, Oracle database analysis, and Microsoft IIS.
• Collaborating with teams to resolve client issues and request enhancements.
• Maintaining customer relationships with speed and professionalism.
• Establishing priorities and communicating effectively with clients.
• Overcoming constraints to resolve issues and meet deadlines.
• Actively contributing to a knowledge base and client information.
• Communicating customer feedback to product teams for improvement.
• Acting as primary contact for assigned clients regarding product performance and operational processes.

Skills Required:

• Strong ability to work in a fast-paced environment.
• Troubleshooting skills related to software/hardware/technical issues.
• Comfortable troubleshooting via phone, email, and chat.
• Strong analytical, problem-solving, and interpersonal skills.
• Excellent communication skills (written, verbal, listening).
• Analytical, methodical, and detail-oriented.
• Passion for learning new technologies and helping customers.
• Ability to accept feedback, reflect, and improve performance.
• Strong organizational and multitasking skills.

Requirements:

• 1-3 years of experience in technical customer service/experience.
• POS experience a plus.

Salary: Base salary varies based on location, skills, and experience. May include bonus, equity, or commissions.

Equal Opportunity Employer: Transact Campus Inc. is an equal opportunity employer.

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