Full-Time Technical Support Engineer
VirtuHire is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting South Africa based applicants remotely. Read complete job description before applying.
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VirtuHire
Job Title
Technical Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
South Africa
Share
Job Details
Key Responsibilities
- Serve as a subject-matter expert on the platform, APIs, and standard integration patterns
- Reproduce customer issues and deliver high-quality bug reports with logs, traces, and steps to reproduce
- Analyze log files, stack traces, browser traces, and thread dumps to isolate root causes
- Coordinate cross-functional fixes and track incident progress through resolution with clear customer updates
- Author customer-facing and internal knowledge base articles and lead internal knowledge sharing
- Automate repetitive diagnostics with Bash/Python scripts and propose tooling improvements
- Provide structured product feedback to Engineering and Product to improve reliability, usability, and performance
- Operate effectively in a 24x5 shift environment with strong prioritization and handoff practices
Tech Stack
- SQL
- PostgreSQL
- MySQL
- Linux
- Bash
- Python
- Datadog
- HTTP REST APIs
- JSON
- Logs Traces Browser DevTools
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Engineer at VirtuHire is
21st of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
South Africa
] applicants. .
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