Full-Time Technical Support Engineer
Zscaler Red Canary is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Zscaler Red Canary
Job Title
Technical Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
Salary
YEAR $87500 - $125000
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Job Details
About Zscaler
Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss.
The Role
The Technical Support Engineer (TSE) understands that each customer is unique and requires careful listening and critical thinking to triage and root cause of the issue. Your success is measured by your ability to be an extension to our customers as well as your commitment to act with urgency, thoughtful responsiveness, and the number of issues resolved.
We are looking for an experienced Technical Support Engineer (TSE) to join our Customer Support team. You will be required to work from 8AM to 5PM Eastern or Pacific Time.
Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss.
The Role
The Technical Support Engineer (TSE) understands that each customer is unique and requires careful listening and critical thinking to triage and root cause of the issue. Your success is measured by your ability to be an extension to our customers as well as your commitment to act with urgency, thoughtful responsiveness, and the number of issues resolved.
We are looking for an experienced Technical Support Engineer (TSE) to join our Customer Support team. You will be required to work from 8AM to 5PM Eastern or Pacific Time.
Responsibilities:
- Being on the front lines of our support team, ensuring every customer inquiry is properly reviewed and handled with care.
- Identifying, categorizing, and resolving complex issues.
- Communicating with customers clearly and professionally.
- Creating, updating, and sharing documentation based on troubleshooting and new solutions
- Working with Product Management and Engineering to identify, reproduce, inform on, and resolve defects.
- Participating in the team’s on call pager rotation, responding to operational incidents as needed
- Owning the maintenance, upgrades, and performance of the hosted server fleet, while striving to minimize operational incidents.
Minimum Qualifications:
- 4+ years in a technical facing role, troubleshooting and resolving technical issues.
- Troubleshooting experience in Windows, macOS, and Linux environments
- Networking (TCP/IP, DNS, Wireshark, SSL)
- Experience with Third-party security agents, EDR preferred
- Strong listening, written, and verbal communication skills.
- Understanding of how to prioritize and escalate customer issues.
- An independent and self-sufficient mindset.
- The ability to prioritize customer well-being.
- Maintain a positive, proactive approach.
Preferred Qualifications:
- Hands-on experience with VMware Carbon Black, Crowdstrike Falcon, SentinelOne, Microsoft Defender for Endpoint, AWS, or Microsoft Azure.
- Experience with technologies such as Palo Alto PAN-OS, Fortinet FortiGate, Cisco Meraki, Okta Workforce Identity, and others.
- Experience in supporting external customers on SaaS application-level support
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Engineer at Zscaler Red Canary is
19th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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