Full-Time Technical Support Engineer, Hardware

The Hotline Engineer provides support to clients across North America, Mexico, and Central America.

This role involves collaboration across various technical disciplines, including mechanical and electrical engineering, software development, project management, and customer support.

Frequent travel primarily within North America, and occasional extended international travel as needed.

• Learn and understand electrical and control aspects of installed systems
• Troubleshoot electro-mechanical components and systems, including PLC and PC communications.
• Communicate with customers and provide technical expertise to guide and aid in issue resolution.
• Investigate a root cause analysis or develop another corrective action in resolving issues.
• Interpret maintenance manuals, schematics, wiring diagrams and other documentation.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

Understand electrical drawings and specifications as they relate to machine control programming.

Utilize best practices with our European hotline and technical groups.

May be assigned to special projects or required to perform other duties not listed above.

• Associates or bachelor's degree in electrical or mechanical engineering, Engineering Technology
• Strong time management and attention to detail
• Strong communication skills: verbal, written and interpersonal
• Excellent Troubleshooting skills
• Ability to handle multiple tasks and work under pressure
• Able to travel up to 40% of the time, as per business needs
• Able to participate in a rotating on-call schedule to provide after-hours support 2-3 times a week, including weekends.

Knowledge of:

• Strong PC skills (Windows, Word, Excel, remote capabilities).
• Strong understanding of industrial power, electrical and control circuits and devices.
• Good understanding of networks and networking.
• Demonstrated capability in PLC programming, with specific focus on SCO Unix, Linux, Siemens, and Allen Bradley based systems.

Ability to:

• Works as part of the team
• Use computer-based tools for communication, trouble shooting, and programming.
• Works remotely, while working independently.

Desired Experience:

• Sortation systems, i.e. Crisplant Legacy systems, etc.
• Electrical and control troubleshooting
• PLC and PC based Programming

Commitment Required: long-term commitment, the ability to set and meet goals, participate in on call rotations, and the willingness and ability to travel.

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