Full-Time Technical Support Engineer Integrations

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe Pro team is searching for our next Technical Support Engineer Integrations to join our team as a trusted technical resource to guide our nonprofit customers during critical issues to ensure timely case resolutions.

Responsibilities:

• Troubleshoot escalated technical issues, become a subject matter expert in GoFundMe Pro integrations and API, and build valuable relationships with Product Managers to provide input on process and product improvements.
• Manage and own a customer or persona's experience across the platform as it relates to unexpected behavior.
• Collaborate internally and cross-functionally (attend scrum meetings, support account management teams, create/maintain internal documentation, showcase technical communication skills).
• Manage escalated cases and general queue health (answering questions, deeper troubleshooting, coaching TSE L1, continual communication on escalated cases, responsible for queue health).
• Write accurate, clear, and detailed JIRA tickets (describing the issue, expected results, steps to reproduce, technical details, impact, scope).
• Be a thought leader (introduce new ideas, seek knowledge and feedback).

Skills Required:

• Excellent oral and written communication skills
• Ability to explain solutions to complex technical problems
• Understanding of SaaS products
• Process-oriented approach to tasks
• Demonstrated ownership and coordination with engineering and product teams
• Demonstrated ability to own and drive performance metrics
• Adaptability and empathy
• Enthusiasm for innovation and change

Preferred Skills:

• Experience supporting integrations (Analytics and CRM's)
• Experience with analytics (Google Ads, GA4, Google Tag Manager, Facebook CAPI)

Benefits: Competitive pay and comprehensive healthcare benefits, financial assistance, generous parental leave, flexible time-off policies, mental health & wellness resources, learning & development programs, and commitment to diversity, equity, and inclusion. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.

What is the last date for applying to the job?

Which countries are accepted for this remote job?