Full-Time Technical Support Engineer L1
Sutherland is hiring a remote Full-Time Technical Support Engineer L1. The career level for this job opening is Entry Level and is accepting Bogotá, Colombia based applicants remotely. Read complete job description before applying.
Sutherland
Job Title
Technical Support Engineer L1
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Bogotá, Colombia
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Job Details
Technical Support Engineers assist NetApp Customers by providing technical support:
- Resolve Customer problems via telephone, web, or AutoSupport.
- Research Customer issues and follow up with recommendations.
- Escalate complex cases to senior engineers.
- Leverage internal expertise and knowledge base to provide solutions.
- Create new knowledgebase articles.
- Participate in technical communication within the team.
- Gain knowledge through experience and self-study.
Focus: Learning NetApp’s OnTap and troubleshooting hardware issues. Opportunity to work on Top Enterprise Accounts and SupportEdge Premium cases after training.
- Skills: Good communication (English B2+), interpersonal, and customer service skills.
- Basic understanding of: NFS, CIFS, TCP/IP Networking, RAID, Microsoft Exchange, and/or Veritas software.
- Strong aptitude for learning new technologies.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Engineer L1 at Sutherland is
6th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Bogotá, Colombia
] applicants. .
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