Full-Time Technical Support Engineer - Remote
PayNearMe is hiring a remote Full-Time Technical Support Engineer - Remote. The career level for this job opening is Experienced and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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PayNearMe
Job Title
Technical Support Engineer - Remote
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Worldwide
Salary
YEAR $90000 - $110000
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Job Details
We're expanding our support capabilities with a new Technical Support Engineer position. This role is crucial for enhancing our 24x7 support. This role helps manage both the product and customer experience through quality support efforts.
Responsibilities:
Responsibilities:
- Provide product support, focusing on enhancing customer experience through effective troubleshooting.
- Manage the support queue, including handling escalations, identifying defects, suggesting enhancements, and enriching the knowledge base.
- Utilize the Zendesk ticketing system as the primary support platform.
- Handle a moderate volume of approximately 500 tickets per month.
- Collaborate with internal stakeholders and external partners to resolve issues with minimal customer disruption.
- Participate in an on-call rotation for after-hours incidents.
- 3+ years in technical product support or equivalent education.
- Technical proficiency with software platforms, web/mobile applications, and data/API interfaces.
- Exceptional communication, organizational, and teamwork skills.
- A customer-first attitude.
- Ability to perform under pressure while managing a high volume of tickets.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Engineer - Remote at PayNearMe is
22nd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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