Full-Time Technical Support Engineer - Remote
PayNearMe is hiring a remote Full-Time Technical Support Engineer - Remote. The career level for this job opening is Experienced and is accepting Santa Clara, CA based applicants remotely. Read complete job description before applying.
PayNearMe
Job Title
Technical Support Engineer - Remote
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Santa Clara, CA
Salary
YEAR $90000 - $110000
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Job Details
We're expanding our support capabilities with a new Technical Support Engineer position. This role is crucial for enhancing our 24x7 support in partnership with our outsourced team and on-call rotation. As part of the Customer Success organization, this role helps manage both the product and customer experience through quality support efforts.
Responsibilities:
- Provide product support, focusing on enhancing customer experience through effective troubleshooting, including portal usage, API, web services, bulk data processing, and reporting
- Efficiently manage the support queue, including handling escalations, identifying defects, suggesting enhancements, and enriching the knowledge base
- Utilize the Zendesk ticketing system as the primary support platform, managing incoming requests primarily via email and extending support through phone handoffs, meetings, and occasional chat interactions. Handle a moderate volume of approximately 500 tickets per month, ranging from simple alerts to complex escalations
- Collaborate with internal stakeholders and external partners across Account Management, Client Services, Product Engineering, SysOps, Finance, Compliance, and Legal to resolve issues with minimal customer disruption
- Participate in an on-call rotation for after-hours incidents, addressing critical issues as they arise
Requirements:
- 3+ years in technical product support or equivalent education, with a strong service ethic and a commitment to excellence
- Technical proficiency with software platforms, web/mobile applications, and data/API interfaces, paired with excellent analytical and problem-solving skills
- Exceptional communication, organizational, and teamwork skills, capable of managing incident escalations and working closely with both internal and outsourced support teams
- A customer-first attitude, able to empathize and advocate for users, with the agility to navigate a fast-paced, dynamic environment
- Ability to perform under pressure while managing a high volume of tickets, incidents, and complex projects, maintaining focus on quality and timely resolution
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Engineer - Remote at PayNearMe is
26th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Santa Clara, CA
] applicants. .
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