Full-Time Technical Support Integrations Specialist

Technical Support Integrations Specialist provides customer technical integrations support and service for all Explore Learning products.

Responsibilities:

• Provides customer technical integrations onboarding, guidance, and support via phone calls, emails, and desktop sharing.
• Delivers ongoing higher-level support to troubleshoot rostering issues.
• Collaborates with internal stakeholders to identify bugs, QA solutions, and provide feedback to improve system performance.
• Tracks, documents, and reports customer issues and resolutions.
• Identifies, develops, and maintains standard responses for technical issues and documentation gaps.
• Maintains knowledge of ExploreLearning products, platforms, and integrations system requirements.
• Supports special projects and other duties as assigned.

Qualifications:

• Bachelor's Degree or 4+ years of equivalent experience
• 1+ years of experience with web application support
• Strong problem-solving, analytical, and technical skills
• Excellent written, oral communication, and listening skills
• Strong working knowledge of Microsoft Office Suite, internet, and common web applications
• Ability to quickly learn and master new technology
• Ability to work well within a team
• Good organizational and time management skills
• Ability to make independent decisions and proactively problem-solve

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