Full-Time Technical Support Representative

• Inbound & Outbound Calls: Handle inbound calls, answer customer inquiries, and resolve issues. Make outbound calls to clients to follow up on queries and drive customer satisfaction. Maintain a healthy customer pipeline.
• Zendesk Ticketing: Use Zendesk to manage customer inquiries, support tickets, and provide timely responses. Ensure accurate logging and tracking of issues.
• Zoom Calls: Conduct Zoom calls with customers, providing in-depth support and resolving concerns.
• Customer Engagement: Maintain high customer satisfaction by providing helpful, professional, and timely support. Handle live chats occasionally.
• Sales Support: Engage with clients to understand their needs and upsell services where appropriate.

• 1–2 years of experience in technical support, customer service, or a similar role.
• Fluency in English with an American-sounding accent.
• Strong communication skills.
• Experience using Zendesk and CallTools preferred.
• Stable Wi-Fi connection and own equipment.
• Basic computer knowledge (Google Suite, CRM systems, etc.).
• Positive attitude and high motivation.

What is the last date for applying to the job?

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