Full-Time Technical Support Representative,

Turnitin, LLC is hiring a remote Full-Time Technical Support Representative,. The career level for this job opening is Experienced and is accepting Philippines based applicants remotely. Read complete job description before applying.

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Turnitin, LLC

Job Title

Technical Support Representative,

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Philippines

Job Details

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

  • Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
  • Coordinate closely with Engineering and Product Management on all product issues & releases
  • Develop positive customer and cultural relations.
  • Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
  • Support other strategic initiatives as needed.

Essential:

  • Bachelor’s degree or applicant with experience working in a customer support role
  • Fluent spoken/written English
  • Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
  • Excellent computer skills
  • Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
  • A good understanding of Microsoft Office products
  • Excellent planning and organisational skills.
  • Ability to work with sensitive and confidential material and possess excellent judgement.
  • Weekend work and late hours required. 
  • Tuesday to Saturday, 12 am to 9 am

Desirable:

  • Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
  • Broad understanding of web technologies and Software as a Service (SaaS)


FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Technical Support Representative, at Turnitin, LLC is 18th of September 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Philippines ] applicants. .

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