Full-Time Technical Support Representative, Triage (Remote)

• Proactively support the Turnitin product line via email.
• Triage cases, achieving first contact resolution or routing accordingly.
• Coordinate with the Global support team.
• Ensure attention to detail on all support cases.
• Develop positive customer and cultural relations.
• Assist in updating technical documentation.
• Participate in team meetings, highlighting potential trends and issues.
• Support strategic initiatives.

• Bachelor’s degree or 2 years in customer support.
• Fluent English (spoken/written).
• Ability to work in a fast-paced environment.
• Excellent computer skills and Internet familiarity.
• Knowledge of Operating Systems (Windows, Mac, Linux).
• Proficient in browsers (Internet Explorer, Safari, Firefox, Chrome).
• Proficient in Microsoft Office.
• Excellent planning and organisational skills.

• Familiarity with Learning Management Systems (Blackboard, Moodle, Canvas).
• Familiarity with Zendesk.
• Understanding of web technologies and SaaS.
• Additional language skills beneficial.

What is the last date for applying to the job?

Which countries are accepted for this remote job?