Full-Time Technical Support Representative, Triage (Remote)
Turnitin, LLC is hiring a remote Full-Time Technical Support Representative, Triage (Remote). The career level for this job opening is Experienced and is accepting Manila, Philippines based applicants remotely. Read complete job description before applying.
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Turnitin, LLC
Job Title
Technical Support Representative, Triage (Remote)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Manila, Philippines
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Job Details
Product Specialists are responsible for responding to technical and non-technical customer queries. This role is best suited for a self-starter who is comfortable working with internal and external customers.
Responsibilities:
- Proactively support the Turnitin product line via primarily email, ensuring problem resolution, system access, and optimal system performance.
- Triage all cases that are raised with product support in a timely manner.
- Coordinate closely with the wider Global support team in a collaborative manner.
- Ensure that a great attention to detail is apparent on all support cases handled
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line when required.
- Participate in regular team meetings, bringing observations of potential trends and issues to light
- Support other strategic initiatives as needed.
Requirements:
- Bachelor’s degree or a minimum of 2 years experience working in a customer support role
- Fluent spoken/written English
- Ability to work in a fast-paced environment
- Excellent computer skills and familiarity with the Internet.
- Knowledge of Operating Systems (Windows, Mac, Linux)
- Proficient in Browsers (Internet Explorer, Safari, Firefox, Chrome)
- Proficient in Microsoft Office
- Excellent planning and organisational skills.
Desirable:
- Familiarity with Learning Management Systems such as Blackboard, Moodle and Canvas
- Familiarity with Zendesk
- Broad understanding of web technologies and Software as a Service (SaaS)
- Any additional language skills would be highly beneficial
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Representative, Triage (Remote) at Turnitin, LLC is
13th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Manila, Philippines
] applicants. .
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