Full-Time Technical Support Specialist

• Taking calls and chats from technicians and business partners to resolve installation/change service orders and system issues.
• Answering questions, analyzing problems, and removing obstacles for excellent customer experience.
• Maintaining data integrity of inventory systems.
• Partnering with business units to maintain network information.
• Responding to service queues to meet objectives and SLA agreements.
• Handling customer record assignments for fiber orders.
• Maintaining detailed records of actions taken, facility changes, reported issues, and solutions.
• Participating in specialized task or focus groups.
• Staying informed about Brightspeed’s products through publications, manuals, and online courses.
• Other duties as assigned.

• Must reside in North Carolina
• High School Diploma/GED or equivalent experience
• 1-2 years of telecommunications or network fundamentals experience
• Fluent skills in Excel
• Experience with construction prints, cut sheets, and cable schematics
• Working knowledge of service offerings like FTTP, Data, VOIP, etc.
• Excellent interpersonal and communication skills
• Experience with Microsoft Suite, including TEAMS and Outlook
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Ability to work various shifts and overtime as needed

• Associate degree in Electronics/Communications/Computer Science
• Working knowledge of advanced data and video elements
• Proficient use of Excel and creating macros
• Working knowledge of inventory/assignment systems

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