Full-Time Technical Support Specialist
Brightspeed is hiring a remote Full-Time Technical Support Specialist. The career level for this job opening is Entry Level and is accepting Columbia, MO based applicants remotely. Read complete job description before applying.
Brightspeed
Job Title
Technical Support Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Columbia, MO
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Job Details
Brightspeed is seeking a Technical Support Specialist to handle phone calls and chats from technicians and business partners, resolving issues related to installation/change service orders and system fallout. Responsibilities include:
- Maintaining data integrity of inventory systems
- Partnering with business units to maintain network information
- Responding to service queues
- Handling customer record assignments for fiber orders
- Maintaining detailed records of actions taken on orders
- Participating in task/focus groups
- Staying informed on departmental procedures
- Increasing technical knowledge of products
- Other duties as assigned
- Must reside in Missouri
- High School Diploma/GED
- 1-2 years of telecommunications experience or network fundamentals
- Fluent skills in Excel
- Experience with construction prints/schematics
- Knowledge of service offerings (FTTP, Data, VOIP)
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Ability to work various shifts and overtime
- Associate degree in Electronics/Communications/Computer Science
- Working knowledge of data and video elements
- Proficient use of Excel and ability to create macros
- Working knowledge of inventory/assignment systems
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Specialist at Brightspeed is
12th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Columbia, MO
] applicants. .
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