Full-Time Technical Support Specialist
Eleos Health is hiring a remote Full-Time Technical Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
Eleos Health
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Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization.
We are seeking a Technical Support Specialist to join our growing Customer Success team.
Reporting to the Support Team Lead, you will ensure we provide exceptional customer service, resolve technical issues, and assist customers in getting the most out of our platform.
How will you contribute?
- Provide hands-on support to assist with complex customer inquiries via email, chat, and Zoom
- Ensure that customer inquiries and issues are resolved promptly and to the customer's satisfaction
- Help establish and maintain support processes and workflows to streamline issue resolution.
- Identify and reproduce technical issues to create detailed bug reporting
- Develop and maintain a knowledge base and self-help resources for internal and external use
- Collaborate closely with the Customer Success and R&D teams
- Serve as a point of escalation to provide in-depth troubleshooting for more complex customer issues.
What qualifications and skills will help you to be successful?
- 3-5 years of experience in a customer support role, with at least 2 years in technical support
- Proven track record of delivering exceptional customer support and problem-solving.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with support ticketing systems and CRM tools.
- Familiarity with SaaS products and technical troubleshooting.
- Ability to adapt and thrive in a rapidly changing startup environment.
- Ability to work 9-6pm PST hours
Some nice-to-haves are:
- Passion for the healthcare/behavioral health industry.
- Experience in Customer Success
Fully remote work environment. Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.