Full-Time Technical Support Specialist

As a Technical Support Specialist, you will:

• Play a crucial role in the Customer Success Team, owning technical relationships with partners.
• Become an excellent communicator and master problem-solving skills.
• Work in coordination with Customer Success Managers to support seamless partner experiences.
• Troubleshoot technical issues and find resolutions for partner requests.
• Review partner queries and find creative solutions.
• Advocate for partners by sharing feedback with the Product team.
• Meet important SLAs like response time and issue resolution lead time.

We want you if you have:

• A Bachelor's Degree in Information Management, IT & Computer Science, Programming, or Engineering.
• Fluency in written and verbal English.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration skills.
• Ability to learn quickly and work in a team-oriented environment.
• Good debugging/troubleshooting skills.
• Knowledge of HTML, CSS, or other programming languages (a plus).

We offer:

• An international, diverse, and inclusive environment.
• "Tech Talks" with leaders in the software world.
• A chance to shape the future of customer experiences.
• Access to a global network.
• Hard and soft skills training.
• Access to 16,000+ online courses on LinkedIn Learning.
• Opportunities to share your skills through training sessions.
• Inclusive Private Health Insurance.
• Team activities and no dress code!

In Taipei Office, we offer:

• Competitive Salary + Commission
• Hybrid working Model
• Personal Notebook
• Afternoon Tea on Fridays
• Labor insurance & National Health Insurance
• Labor Pension
• 15 days of annual leave plus national holidays

What is the last date for applying to the job?

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