Full-Time Technical Support Specialist

A Technical Support Specialist ensures all technical aspects are functioning optimally.

Duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:

• Handling customer technical support cases through phone and email submission
• Updating the company website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions

Should have a good experience in a retail company

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