Full-Time Technical Support Specialist
Motive is hiring a remote Full-Time Technical Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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About Motive:Motive is a website platform for franchise auto dealerships. Millions of consumers use our platform every month. Our mission is to make car shopping great by giving simple, easy-to-use websites to auto manufacturers and their dealers. Motive is growing rapidly, with OEM customers such as Genesis, Lexus, and Harley-Davidson — as well as some of the largest auto dealers in the world. We are experiencing rapid growth across the entire business.
About our team:The Motive team is dynamic and fully distributed — with a small in-person presence at our headquarters in Oklahoma City. We are driven to create exceptionally designed and engineered products that meaningfully impact the world. We’re a smart, thoughtful team where every member is an owner, deeply invested in the success of the business. If you thrive in fast-paced situations, and you are often skeptical of consensus, you will fit in well at Motive.
About the Role:We are seeking a Technical Support Specialist to help our customers solve their most technical issues. You will work closely with our support, implementation, and engineering teams to act as the conduit between those teams and our customers/partners. You can expect to be the primary point of contact for technical Tier 2/3 requests.
In this job, you can expect to:
- Serve as Tier 2 and Tier 3 support for dealer website and platform issues
- Respond to inbound support tickets that require technical expertise
- Troubleshoot problems related to DNS, site bugs, and 3rd-party integrations
- Assist with new dealer onboarding, helping configure settings and answer technical questions
- Write internal documentation and mentor the team
- Escalate complex bugs or platform issues to engineering
- Contribute feedback to improve our tools and internal processes
We are looking for someone who has/is:
- Evidence of exceptional ability
- 2+ years in a technical support, IT helpdesk, or web platform support role
- Familiarity with domain management, DNS records, and SaaS platforms
- Excellent written and verbal communication skills
Compensation: $60,000 - $80,000 annually. This pay scale is inclusive of various prerequisites and levels of proficiency, and will be further narrowed throughout the interview process. Your compensation will additionally include meaningful stock option compensation. Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums.