Full-Time Technical Support Specialist

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team.

Responsibilities:

• Provide amazing support to our clients.
• Escalate customer support requirements as appropriate, communicating relevant information (criticality and timeliness), and confirming acceptance.
• Prepare desktops, laptops, and miscellaneous hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Deliver assigned operational and project commitments, utilizing the customer team as necessary.
• Perform customer maintenance activities.
• Monitor customer team's assigned alerts and respond appropriately.
• Work collaboratively with teams.
• Demonstrate ability to organize, prioritize, plan, and deliver work in a timely manner.

Qualifications:

• Excellent communication and customer service skills (written and oral).
• Ability to explain technical challenges and solutions to anyone.
• Willingness to participate in an on-call rotation and provide after-hours support.

Experience:

• 1-3 years of experience as a Desktop Support Specialist or similar role.
• MSP experience preferred.

Technical Skills:

• Active Directory
• File Permissions
• Domain
• Backups
• Antivirus
• Firewalls
• Switches
• Wireless
• Voice
• DHCP
• TCP/IP
• DNS
• VPN
• Computer Replacement
• IPCONFIG details
• Joining to Domain
• Printer Installs
• Antivirus
• User Profile Migrations
• Outlook Setup
• Mobile Device Setup (email)
• Office 365
• SharePoint
• QuickBooks

Requirements:

• Legally authorized to work in the US.

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