Full-Time Technical Support Specialist

• You will provide amazing support to our clients, greatly exceeding their experience.
• You will escalate customer support requirements as appropriate.
• You will prepare desktops, laptops and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will deliver assigned operational and project commitments to customers.
• You will perform customer maintenance activities on behalf of the customer team.
• You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

• Excellent communication and customer service skills
• Ability to explain technical challenges and solutions
• Willingness to participate in an on-call rotation and provide after-hours support as necessary
• 1-3 years of experience as a Desktop Support Specialist or similar role
• Prior experience working for a Managed Service Provider (MSP) is preferred
• Must live in or around the South Bend, IN area and be willing to work a hybrid schedule with some days onsite
• Must be legally authorized to work in the United States for any employer without sponsorship

• Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
• Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
• User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
• Applications and Products: Office 365, SharePoint, QuickBook

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