Full-Time Technical Support Specialist

• Communicate with Technical Support team, engineering, process & controls groups.
• Highlight chronic issues to Product Managers and assist in implementing solutions.
• Provide training facilitation to internal & external customers.
• Maintain strong customer relationships.

• Work closely with Product Management to understand failure root cause and report progress.
• Organize and drive feedback to engineering and senior management.
• Lead resolution of customer complaints and issues throughout project lifecycle.
• Investigate and report cases in CTS application.
• Participate in RCA teams to resolve systemic issues.
• Participate in Large Issue review meetings and track project costs.
• Maintain in-depth knowledge of Veolia WTS and service offerings.

• Ability to multitask on concurrent projects.
• Effective verbal and written communication.
• Ability to work independently.
• Troubleshoot and repair mechanical and electrical components.
• Working knowledge of PLC controls.
• Read and understand Process Flow Diagrams, P&ID’s, Electrical Drawings, Control Logic Summary Charts, and Operating Sequence Charts.

• Required: 5 years’ experience with Veolia WTS systems or equivalent.
• 5 years of client relationship management experience.
• Preferred: Background in Root Cause Analysis (RCA) tools.
• Bachelor's Degree or College Diploma with 5+ years in a water treatment field.
• Knowledge of Veolia WTS products and systems.

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