Full-Time Technical Support Specialist

• Technical Support Specialist providing post commissioning technical support.
• Managing customer issues to closure during regular business hours & 24/7 after hours.
• Implementation of EHS, design standards, procedures, governance and processes.
• Communicating with Technical Support team, engineering, process & controls groups.
• Highlighting chronic issues to Product Managers and engineering personnel and assist in implementing solutions.
• Providing training facilitation to both internal & external customers.
• Focusing on customer relationships.
• Work closely with Product Management to understand the root cause of the failure, communicate and report on progress with the customer.
• Organize and drive feedback to engineering and senior management for sustained product and project delivery improvement.
• Lead the resolution of customer complaints and issues throughout a project lifecycle
• Active participation in Large Issue review meetings
• Develop and maintain an in-depth knowledge of all Veolia WTS and service offerings specific to P&D/Legacy Business and related products
• Troubleshoot and repair Mechanical and Electrical components via the phone with an operator or at a plant site
• Have working knowledge of PLC controls and basic abilities to modify and read PLC logic
• Be able to read and understand Process Flow Diagrams (PFD’s), Process and Instrument Drawings (P&ID’s), Electrical Drawings, Control Logic Summary Charts (CLSC) and Operating Sequence Charts (OSC)

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