Full-Time Technical Support Specialist

As a Technical Support Specialist, you’ll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You’ll join a dynamic team of business leaders, software engineers, and data scientists.

• Provide phone and email support to Ting customers.
• Create, maintain and follow clear documentation.
• Troubleshoot and resolve issues down to the root cause.
• Act as a liaison between multiple operational departments.
• Identify, report, and document technical issues.
• Effectively manage and prioritize tasks in a fast-paced environment.
• Support the Engineering team by testing software and hardware.
• Perform other duties as required.

• Associate’s degree or valid certification in a related field.
• 2+ years of experience in technical support or customer support roles.
• Experience using ticket systems.
• Proven ability to deliver exceptional customer care via phone and email.
• Strong organizational skills with the ability to multi-task.
• Self-motivated and disciplined to excel in a remote work setting.
• Availability to work a rotating schedule.

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