Full-Time Technical Support Specialist
YipitData (Alternative) is hiring a remote Full-Time Technical Support Specialist. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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YipitData (Alternative)
Job Title
Technical Support Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
Salary
YEAR $130000 - $130000
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Job Details
About The Role:
Signals is bringing the first true B2B software spend dataset to market. We’re hiring a junior Product Support Engineer to keep the Signals web app reliable for enterprise customers, resolve user issues quickly, and turn frontline insights into product improvements.
This role is hands-on, customer-facing, and cross-functional: you’ll triage, reproduce, and resolve issues across login/SSO, entitlements, search/screener, charts/CSVs, and data updates—partnering closely with Application Engineering, Data Engineering, and Product. Remote-friendly within the U.S.
As Our Product Support Engineer You Will:
- Frontline triage and resolution: monitor inbound tickets (Intercom/Jira) and on-app feedback; acknowledge quickly, troubleshoot methodically, resolve or route with clear context.
- Reproduce and debug issues: use browser dev tools, logs, and basic SQL to isolate problems (e.g., unentitled access, CSV export failures, search/index quirks, stale charts, login/SSO/ToS acceptance).
- Entitlements and account hygiene: verify seat/domain settings, resolve “unentitled” states, and coordinate with admins to fix access misconfigurations.
- Data quality & freshness checks: run smoke tests after monthly data updates; validate key Signals metrics render and export correctly.
- Monitoring and incident response: watch app and analytics dashboards (e.g., Mixpanel, Datadog, Internal Tooling); escalate based on runbooks; help reduce MTTA/MTTR.
- Knowledge base and runbooks: write and maintain user-facing help articles and internal playbooks (e.g., firewall/proxy errors, password reset issues, “Error loading application data,” CSV download guidance).
- Feedback loop: synthesize ticket patterns into actionable insights for Product; help prioritize fixes and small UX wins that reduce support load.
- Release readiness: participate in UAT/smoke tests for new features confirm tracking events, and update help content.
- Compliance basics: ensure ToS/privacy acceptance is captured; confirm support email links and disclaimers are visible and correct across pages.
You Are Likely To Succeed If:
- 0–2 years in product support, QA, technical support, or customer success for a web SaaS product.
- Strong troubleshooting instincts and customer empathy; you stay calm, ask great questions, and communicate clearly.
- Working knowledge of web apps: HTTP/REST, JSON, cookies/sessions, browser dev tools, common SSO/MFA pitfalls.
- Comfort with basic SQL (SELECT, filters, simple joins) to verify records and metrics; ability to read logs.
- Familiarity with ticketing and analytics tools (e.g., Intercom, Jira, Mixpanel, Datadog).
- Clear, concise writing for users and internal audiences (KB articles, runbooks, ticket summaries).
- Bias to action and ownership; you close the loop and document what you learn.
Nice to Have:
- Exposure to financial or analytics products & clients; experience explaining analytics & metrics to non-technical users.
- Experience with entitlements/role-based access, CSV/reporting pipelines, or search/relevance issues.
- Light scripting (Python/JS) for data checks or workflow automation.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Specialist at YipitData (Alternative) is
19th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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