Full-Time Technical Support Specialist - Autodesk

We are currently searching for a Technical Support Specialist, experienced with Inventor and Vault in a Microsoft environment, to provide support and solutions to our clients.  This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing them in our environment and giving them the best possible solution.

Your responsibilities will include:

• Troubleshooting, researching and providing support and solutions to our clients related to Inventor and Vault software in a Microsoft environment while ensuring a high degree of customer satisfaction.
• Support may include issues related to installations, licensing, product functionality, etc.
• Documenting support cases in Salesforce.
• Developing company intellectual property, such as blogs, white papers, etc.
• Developing strong interpersonal relationships with external, as well as internal clients.
• Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
• Adhering to the utmost of business ethics to ensure that IMAGINiT maintains its respected image.

• 3+ years of work experience with Inventor and Vault software.
• 3+ years of support experience with Inventor and Vault software, or relevant experience.
• Knowledge of Autodesk manufacturing design processes.
• Business Process Automation experience preferred.
• Relevant work experience within a Microsoft environment.
• Experience with Fusion, Mechanical, Electrical and/or CNC would be a plus.
• Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
• Initiative, with strong analytical and problem-solving skills.
• Strong business acumen, high energy, self-motivated and able to work under pressure.
• Ability to work independently and manage multiple priorities.
•  Bachelor’s or associate degree and/or equivalent experience.

Benefits 

• Health, Dental, and Vision
• Health Savings Account with Employer Matching Contribution
• Limited Purpose FSA Account
• Medical Flexible Spending Account
• Dependent Care Assistance Plan
• Short & Long-Term Disability
• Wellness Programs
• Employee Assistance Program
• Group Term Life Insurance
• Voluntary Life Insurance
• Paid Holidays
• Vacation and Sick Leave
• 401(k) with company match
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

What is the last date for applying to the job?

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