Full-Time Technical Support Specialist (Remote)
Resultant is hiring a remote Full-Time Technical Support Specialist (Remote). The career level for this job opening is Experienced and is accepting Indianapolis, IN based applicants remotely. Read complete job description before applying.
Resultant
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team.
Provide amazing support to our clients, exceeding their expectations. Escalate customer support requirements as appropriate, communicating relevant information and confirming acceptance of the escalated issue.
Prepare desktops, laptops, and miscellaneous hardware for customers. Maintain accurate customer documentation.
Deliver operational and project commitments to customers, utilizing the entire customer team as necessary.
Perform customer maintenance activities on behalf of the customer team. Monitor assigned alerts and respond appropriately.
Work collaboratively with smart teams to meet client needs. Demonstrate organization, prioritization, planning, and timely delivery of work.
Qualifications and Skills:
- Excellent communication & customer service skills (written & oral)
- Explain technical challenges & solutions to various audiences
- Willingness to participate in on-call rotation and provide after-hours support, as needed
Experience:
- 1-3 years of experience as a Desktop Support Specialist or similar role
- MSP experience preferred
Technical Skills:
- Active Directory, File Permissions, Domain, Backups, Antivirus
- Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
- Computer Replacement, IPCONFIG details, Joining to Domain, Printer Installs, Antivirus
- User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
- Office 365, SharePoint, QuickBooks
About Us: We solve big problems and serve many clients. We are team-oriented and value helping others succeed. We have a great benefits package including unlimited vacation, significant 401k contributions, and development opportunities.