Full-Time Technical Support Specialist (Remote)

Job Summary: To contribute to our ongoing success and address customer issues effectively, we're seeking a Technical Support Specialist to join our team. This role is crucial for providing exceptional customer support.

Responsibilities:

• Provide exceptional support to clients, exceeding their expectations.
• Escalate customer support requests, communicating urgency and confirming escalation acceptance.
• Prepare desktops, laptops, and other hardware for clients.
• Maintain accurate and updated customer documentation.
• Deliver assigned operational and project commitments to clients, coordinating with the customer team as needed.
• Perform client maintenance activities.
• Monitor customer alerts, working with the helpdesk to respond appropriately.
• Collaborate with colleagues to meet client needs.
• Demonstrate strong organization, prioritization, planning, and timely delivery of work.

Qualifications:

• Excellent communication and customer service skills (written and verbal).
• Ability to explain technical challenges and solutions clearly to various audiences.
• Willingness to participate in on-call rotation and provide after-hours support.
• At least 1-3 years of experience as a Desktop Support Specialist or similar role.
• Prior experience as a Managed Service Provider (MSP) is preferred.

Technical Skills:

• Active Directory, File Permissions, Domain, Backups, Antivirus
• Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
• Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
• User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
• Office 365, SharePoint, QuickBooks

Company Culture:

• Humble, hungry, and smart team environment.
• Focus on solving challenging problems and delivering valuable outcomes.
• Strong team player culture.
• Competitive compensation and benefits, including unlimited vacation, significant 401k contributions, and opportunities for development.

Additional Information:

• All qualified applicants will receive consideration for employment without regard to protected characteristics.
• Equal Opportunity Employer

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