Full-Time Technical Support Technician

About the roleAs a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers.

Key Responsibilities Include

• Offering general and technical support for all Temperzone products in the Australian market.
• Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.
• Liaising with service agents, contractors, and consumers to ensure seamless support.
• Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
• Conducting training sessions on Temperzone products—internally and externally—and hosting product seminars as per set schedules.
• Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
• Assisting the warranty team with parts or technical inquiries and evaluating service agents.
• Demonstrating product operations and commissioning processes to installation/service contractors as required.

What We’re Looking For

• A minimum of 5 years’ experience in the air conditioning industry.
• Demonstrable HVAC service, diagnostic, and commissioning experience.
• High-level knowledge in systems controls and mechanics.
• Competency in air conditioning system design technicalities.
• Solid understanding of system controls and customer service focus.

Why Join Us?

• Access to health and well-being initiatives.
• A supportive and inclusive environment where you can thrive.
• Ongoing training and professional development opportunities.
• Stability and growth within a respected, privately owned company.

Important Information

• A pre-employment medical check and national police check are required.
• Applicants must have the right to work in New Zealand and Australia.
• We kindly request no agency applications.

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