Full-Time Technical Support Technician
Temperzone is hiring a remote Full-Time Technical Support Technician. The career level for this job opening is Experienced and is accepting Blacktown, Australia based applicants remotely. Read complete job description before applying.
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Temperzone
Job Title
Technical Support Technician
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Blacktown, Australia
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Job Details
About the role
As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike. Joining our team means working with Hitachi and Temperzone products, where you can bring your refrigeration tech experience to the forefront.
As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike. Joining our team means working with Hitachi and Temperzone products, where you can bring your refrigeration tech experience to the forefront.
Key Responsibilities Include
- Offering general and technical support for all Hitachi products in the Australian market.
- Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.
- Liaising with service agents, contractors, and consumers to ensure seamless support.
- Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
- Conducting training sessions on Hitachi products—internally and externally—and hosting product seminars as per set schedules.
- Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
- Assisting the warranty team with parts or technical inquiries and evaluating service agents.
- Demonstrating product operations and commissioning processes to installation/service contractors as required.
What you will bring to the role
- Minimum 5 years’ experience in the air conditioning industry with strong technical knowledge of system design
- Proven HVAC service, diagnostic, and commissioning experience, including system controls and mechanics
- Excellent verbal and written communication skills with a strong customer service focus
- Ability to lead, mentor, and share technical knowledge with internal teams and external partners
- Experience resolving customer disputes and providing practical, solutions-focused support
- Strong understanding of installation best practices and relevant industry codes
- A collaborative, team-oriented mindset with the ability to work independently and manage priorities effectively
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Support Technician at Temperzone is
4th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Blacktown, Australia
] applicants. .
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