Full-Time Technical Support Technician

• Offering general and technical support for all Hitachi products in the Australian market.
• Assisting service agents with spare parts selection.
• Providing technical service and commissioning support via phone, email, or fax.
• Liaising with service agents, contractors, and consumers to ensure seamless support.
• Supporting the classification and reuse of returned goods.
• Assisting with epidemic failure investigations and parts recovery.
• Conducting training sessions on Hitachi products internally and externally.
• Hosting product seminars as per set schedules.
• Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
• Assisting the warranty team with parts or technical inquiries and evaluating service agents.
• Demonstrating product operations and commissioning processes to installation/service contractors as required.

• Minimum 10 years’ experience in the air conditioning industry.
• Strong technical knowledge of system design.
• Proven HVAC service, diagnostic, and commissioning experience, including system controls and mechanics.
• Excellent verbal and written communication skills with a strong customer service focus.
• Ability to lead, mentor, and share technical knowledge with internal teams and external partners.
• Experience resolving customer disputes and providing practical, solutions-focused support.
• Strong understanding of installation best practices and relevant industry codes.

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