Full-Time Technical Training Specialist

What You Will Do

• Develop Training Programs: Design and develop comprehensive training programs and materials, including manuals, guides, and online resources.
• Conduct Training Sessions: Deliver engaging and effective training sessions, both in-person and virtually, to diverse groups of learners.
• Assess Training Needs: Evaluate the training needs of employees or clients and tailor programs to meet those needs.
• Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback, assessments, and performance metrics, and make necessary adjustments.
• Stay Updated: Keep up to date with the latest industry trends, technologies, and best practices to ensure training content is current and relevant.
• Provide Support: Offer ongoing support and guidance to trainees, answering questions and providing additional resources as needed.
• Collaborate with Stakeholders: Work closely with other departments to ensure training programs align with organizational goals and technical requirements.
• Maintain Training Records: Keep accurate records of training activities, attendance, and outcomes.
• Facilitate Hands-On Learning: Create opportunities for practical, hands-on learning experiences to reinforce theoretical knowledge.
• Adapt Training Methods: Customize training methods and materials to accommodate different learning styles and levels of technical expertise.

Knowledge and Experience

• Bachelor's degree in Education, Computer Science, Information Technology or related field or an equivalent combination of relevant education and work experience.
• Relevant certification (CompTIA CTT+, MCT, ATD) is an asset, but not required.
• Knowledge of Instructional design, ADDIE, Bloom’s taxonomy, adult learning principles, IT fundamentals.
• 5+ years of experience in technical training or a related field.
• Experience creating and maintaining documentation.
• Experience facilitating virtual learning sessions.
• Technology: Proficiency in MS O365, MS Publisher, MS Visio, etc.

Soft Skills and Characteristics

• Interpersonal skills
• Communication (verbal and written), teamwork and collaboration
• Critical thinking skills
• Analytical skills, problem-solving skills
• Organizational and time management skills
• Presentation skills
• Adaptability

Mandatory Requirements

• Ability to travel domestically/internationally approx. 3-5 weeks/year.
• Ability to work outside of normal business hours on occasion as required.

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