Full-Time Technical Writer

Technical Writer

Independently manage and deliver high-quality documentation projects, demonstrating expertise in QAD products and user-focused writing.

Mentor and/or supervise a team of technical writers, training junior staff to maximize work efficiency and guidance regarding SOPs.

Responsibilities:

1. Efficiently create, merge, and maintain structured product documentation and release posts.
2. Guide improvements to documentation content and processes, and suggest and balance priorities.
3. Ensure product documentation is well-organized using best practices, ensuring timely and high-quality delivery.
4. Actively create or improve text (field labels, error messages).
5. Provide effective reviews for other writers' content, based on style guides.
6. Deeply understand technology and features to become a subject matter expert (SME).
7. Contribute to evolving organizational culture and best practices.
8. Communicate effectively with team members to plan and execute projects, collaborating with cross-functional teams.
9. Act as the Technical Writing lead for assigned projects and products.
10. Mentor other writers regarding best practices and documentation knowledge.
11. Be available to interview potential candidates.

Qualifications:

• 6+ years of experience in technical writing or related field.
• Bachelor's degree in English, communications, journalism, engineering, or computer science (preferred).
• Advanced English proficiency.
• Optional certifications in relevant fields (e.g., technical writing, UX writing).
• Advanced skills in Google Workspace, Atlassian tools, Oxygen Editor, ePublisher, etc.
• Advanced experience with CCMS and CDP.
• Experience with API/Developer documentation, XML (DITA/DocBook), and structured authoring.
• Strong interpersonal and customer service skills.
• Experience in peer reviewing/editing.
• Experience working with global and multicultural remote teams (preferred).
• Desire to learn, develop, and grow with the organization.

About QAD:

QAD offers a supportive work environment, health programs, and growth opportunities.

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