Full-Time Technical Writer
Smile Digital Health is hiring a remote Full-Time Technical Writer. The career level for this job opening is Experienced and is accepting Canada based applicants remotely. Read complete job description before applying.
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Smile Digital Health
Job Title
Technical Writer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Canada
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Job Details
Working for Smile Digital Health means supporting #BetterGlobalHealth. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
The Technical Writer will support internal and client-facing projects, with a primary focus on producing and maintaining high-quality product documentation such as implementation guides, runbooks, and user manuals.
Responsibilities:
- Develop and maintain in-depth understanding of Smile Digital Health’s product capabilities.
- Translate high-level business needs into detailed technical requirements.
- Collaborate with solution architects, developers, and QA to ensure solution requirements are properly documented.
- Maintain high-quality documentation throughout the project lifecycle.
- Create and manage client support documentation, internal knowledge libraries, and transition materials
- Collaborate cross-functionally with UX, Sales, Implementation, and Support teams.
- Lead and record outcomes of knowledge exchange meetings; ensure relevant updates are reflected in documentation.
- Own and resolve documentation-related tickets and drive documentation update cycles.
- Track and report on quarterly documentation metrics.
- Maintain and manage a client FAQ repository and ensure compliance with privacy and security standards.
Requirements:
- 5+ years of experience in business/systems analysis and technical writing.
- Experience in healthcare/health informatics/health information technology is required.
- Familiarity with system integration, EMRs, HL7, REST APIs, FHIR, DBMS, and application development.
- Proven experience in strong ability to translate complex technical concepts into digestible content for diverse audiences.
- Proven ability to work independently and collaboratively across departments.
- Experience with Agile, Scrum, and/or Waterfall methodologies.
- Bachelor’s degree in Computer Science, Information Systems, Library and Information Science, English, or a related field.
- Excellent analytical, verbal/written communication, and organizational skills.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Writer at Smile Digital Health is
11th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Canada
] applicants. .
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