Full-Time Technical Writer

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo.

Now we are looking for a Technical Writer to join our team. 

What You Will Be Doing:

• Refactor and maintain technical support Wiki according to the internal style guides.
• Collaborate with different departments to ensure the content covers all aspects of our products and services.
• Create technical documentation and process guides and descriptions in collaboration with Technical Support managers.
• Create visual assets, such as UML/BPMN charts.
• Ongoing articles audit – to make sure the content is always relevant and up to date.
• Regularly receive and process feedback on existing materials.
• Assist in the development of training materials and other documents.
• Enhancements and improvements of content management strategies in collaboration with Technical Support managers.

About You:

• B2 level or higher, with strong written and verbal communication skills.
• 2-3+ years in creating and managing technical documentation.
• In-depth understanding of Atlassian products, particularly Confluence.
• Understanding of documentation strategies and content management.
• Ability to gather, organise, and convey complex information in a clear, concise manner tailored to various audiences.
• Experience as a Knowledge Base (KB) maintainer or in building and executing knowledge management processes, ensuring accurate and accessible documentation across teams.
• Ability to work with cross-functional teams to gather information and maintain consistent documentation standards.

Will be a plus:

• Theoretical/practical knowledge of programming languages.
• Experience with Git.
• HTML knowledge.
• Understanding of the RESTful API concept.

What We Offer:

• Competitive compensation in compliance with your professional expertise.
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• Remote first company – work from anywhere in the world.
• Paid vacation and sick leave.