Full-Time Technical Writer

About the RoleWe are looking for a proactive and skilled Technical Writer to join our team and enhance our documentation process. In this role, you’ll be responsible for creating, maintaining, and organizing technical content that supports our development and engineering teams. You should be comfortable working with limited information, investigating to find the answers you need, and documenting processes with precision. Your work will greatly benefit our team by allowing them to focus on development tasks without sacrificing quality in documentation.

Key Responsibilities

• Documentation Development & Maintenance:Create and maintain comprehensive documentation, including How-Tos, process descriptions, technical specifications, and release notes.Ensure all documentation tools are up-to-date, organized, and accessible to support ongoing development needs.
• Content Management & Quality Assurance:Take ownership of our Confluence wiki by updating content, maintaining structure, and ensuring documentation quality and consistency.Regularly review and refine existing documentation to enhance clarity, accuracy, and usability for both technical and non-technical audiences.
• Investigative Research & Information Gathering:Work independently to gather missing or incomplete information by consulting with developers, conducting research, and investigating internal resources.Collaborate with cross-functional teams to stay updated on product developments and ensure documentation aligns with the latest software releases.
• Support for Release Notes:Create, format, and publish release notes for software updates, clearly highlighting changes, fixes, and new features for end-users and stakeholders.Coordinate with product and development teams to ensure release notes are accurate and informative.

Qualifications

• 2+ years of experience in technical writing, ideally in the software or energy industries.
• Previous experience working with Confluence or similar wiki-based documentation platforms.

Technical Skills

• Strong knowledge of Confluence and content management systems, with the ability to structure and organize documentation effectively.
• Basic knowledge of HTML or markup languages (e.g., Markdown) is a plus.
• Excellent English language skills, with exceptional attention to grammar, clarity, and detail.

Skills and Attributes

• Proactive and Investigative: Ability to work independently with partial information, conducting research, and proactively seeking answers to complete documentation tasks.
• Organized and Detail-Oriented: Exceptional organizational skills to manage multiple documentation projects, ensuring high quality and consistency across all content.
• Collaborative: Comfortable working with development and product teams to stay informed and clarify technical information as needed.

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