Full-Time Technical Writer - Salesforce

The Technical Writer is a key contributor of product documentation across the product portfolio centered on providing a world-class customer experience. This individual will be responsible for producing content that may span a variety of products, stakeholders, and audiences with a primary focus on administrators and developers. The Technical Writer reports to the Technical Writing Manager and is responsible for the daily execution of assigned tasks.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Communicated effectively across a distributed, cross-functional product organization by producing content that aligns with internal standards and best practices.
• Engaged with software developers and product managers to document new and enhanced features and capabilities built on the Salesforce platform.
• Obtained a working knowledge of our products and Salesforce with the goal of becoming Salesforce Platform App Builder certified.
• Used Jira to track work and our CMS tool (Paligo) to author your content.
• Document Salesforce configuration steps for our various products.
• Learned how to author REST API documentation to enable external developers to integrate our solutions.
• Attended sprint planning and daily standups to review and interact with the product team(s) you support.
• Reported regular status of assigned tasks, raising concerns and issues appropriately as they arose.
• Provided meaningful feedback and support on process improvements, style guide, and enhancements to our help site.

These are the essential job duties you will be responsible for …

• Create, update, and maintain technical documentation—including user guides, configuration manuals, API references, and in-app help—tailored for Salesforce users and administrators.
• Collaborate closely with Salesforce engineers, business analysts, and product managers to translate complex configuration requirements and workflows into clear, accessible documentation.
• Develop and document best practices, process flows, customizations, and integration procedures for Salesforce configuration and deployment.
• Participate in system design and deployment meetings to gather firsthand insights on Salesforce enhancements, ensuring documentation is accurate and aligned with platform updates.
• Ensure technical documentation adheres to industry standards, supports regulatory compliance, and provides role-based instructional content to empower end users and administrators.

What You Bring to Mavens Komodo:

• Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.
• Demonstrated ability to dig into the subject matter you’re writing about so you understand not just how it works, but why it matters to the people using it.
• Experience working in a team, and have the people and communication skills to do that well. You can also prioritize time to work independently.
• A passion for writing for different audiences, from end users to admins to developers. You may have your favorite kind of user, but you can write content that will be engaging and informative for anyone.

What you bring to Komodo Health (required):

• An eagerness for taking challenging ideas, concepts, and tasks and turning them into understandable and appealing content for diverse audiences.
• Prior experience writing technical documentation with demonstrated ability to dig into the subject matter you’re writing about so you understand not just how it works, but why it matters to the people using it.
• Enthusiasm for learning new tools and technologies with the ability to independently research complex ideas and ask questions when support is needed.
• Experience working in a team (or the desire to work in a team dynamic), and have the people and communication skills to do that well.
• Ability to prioritize time to work independently and can quickly adapt to provide cross-team support when workloads, requirements, and priorities shift.
• Familiarity with Salesforce development and configuration, experience working with a content management system and Jira, and general knowledge of REST API and OpenAPI Specification.

Expectations of AI Use in this role (required): You’ll use AI tools to make our technical documentation faster, clearer, and more consistent.

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