Full-Time Technical Writing Manager

Technical Writing Manager

Overview: We are seeking a dynamic Technical Writing Manager to lead a team creating, maintaining, and enhancing high-quality learning material for our product and services. This role demands balancing strategic direction with hands-on execution, managing a global team to deliver clear, accurate, and user-friendly content that meets customer and internal stakeholder needs.

Responsibilities:

1. Team Leadership and Development: Lead a remote team of technical writers, set team goals, and define priorities to ensure high-quality content delivery. Foster a collaborative and high-performing team culture.
2. Content Strategy and Roadmap: Define and drive the strategic direction for learning content across various platforms. Work closely with product leadership to ensure documentation aligns with product releases, customer needs, and business goals. Continuously evaluate and improve documentation quality, integrating user feedback and analytics.
3. Documentation Management: Oversee the creation and maintenance of documentation standards, style guides, and templates to ensure consistency, accuracy, and clarity. Implement and maintain tools for content management, version control, and localization.

Qualifications:

• Bachelor's degree (Master's preferred) in Technical Communication, Computer Science, Engineering, Data Science, or related field.
• 3+ years of experience in technical writing, product documentation, or curriculum development.
• 3+ years of experience in a management or leadership role.
• SaaS or technology experience.
• Experience in data science or AI-related industries is a plus.

Skills:

• Strong writing, editing, and communication skills.
• Ability to explain complex technical concepts clearly.
• Strong project management skills and attention to detail.
• Proficiency with docs-as-code approach (using git, Python).

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