Full-Time Telco Incident Manager

• Lead and coordinate telco-related incidents from detection to resolution, including post-mortem analysis.
• Manage communication through ITSM tools and direct coordination with vendors and internal teams.
• Monitor service health and drive continuous improvements to maximize uptime and performance.
• Manage technical interfaces with telco providers and monitoring systems.
• Document incidents, processes, and improvements using tools like Google Workspace and Atlassian.
• Lead or support telco-focused technology projects.
• Provide technical mentoring and promote knowledge sharing across internal teams.
• Represent Carrier Operations in cross-team initiatives to ensure telco integration aligns with business goals.

• Languages: Spanish (native) and fluent English, or vice versa.
• Education: Bachelor’s or Master’s in Engineering, Telecommunications, or related fields.
• Experience: 3+ years in telco operations, service management, or incident response.
• Strong command of ITSM platforms (Jira, ServiceNow, Opsgenie, etc.).
• Strong analytical thinking, autonomy, and proactive attitude.

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