Full-Time Telecom Tier 1 Support
AireSpring is hiring a remote Full-Time Telecom Tier 1 Support. The career level for this job opening is Experienced and is accepting Islamabad, Pakistan based applicants remotely. Read complete job description before applying.
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AireSpring
Job Title
Telecom Tier 1 Support
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Islamabad, Pakistan
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Job Details
RESPONSIBILITIES INCLUDE:
- Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.
- Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues.
- Engage and troubleshoot with vendors on hardware and software related issues.
- Manage customer trouble tickets through our ticketing system.
- Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues
- Provide detailed and timely ticket updates
- Experience with network monitoring tools and systems is a plus.
- Experience with SD-WAN technologies (Velo) is a plus
- Work in a 24*7*365 shift operation environment to provide an exceptional customer experience
- Router (Cisco, Adtran, Juniper) experience is a plus
- General knowledge of Firewalls and Meraki is a plus
Position requires a minimum of one (1) year of previous Telecom Technical Customer Support job-related experience.
1+ years of experience researching and resolving telecom technical issues (voice, internet & data issues).
Strong knowledge of WAN technologies.
Experience with centralized device monitoring and management tools.
Working knowledge of Cisco, Juniper, and Adtran routers.
Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.)
Prior experience with T1, Fiber & DS3 repair
Basic experience with network topology
Understanding of Originating and Terminating Call Flows
Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.
Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).
Testing & troubleshooting CLEC network is a plus
Any telecom Certifications are a plus
LAN/WAN, router, and firewall technologies knowledge is a plus
Familiar with T1 loopback testing is a plus
Experience with SD-WAN is a plus
Working knowledge of Traditional TDM networks is a plus
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Telecom Tier 1 Support at AireSpring is
30th of July 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Islamabad, Pakistan
] applicants. .
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