Part-Time Telephonic After Hours Nurse Care Manager (WEEKENDS)

We are actively recruiting for an After Hours Care Manager to join our rapidly growing Population Health team. The primary role of the Care Manager will be to provide our patients with on-demand telephone-based care management services through a 24/7 Nurse Advice Line (i.e. telephone triage).

Care Managers will:

• Assess symptoms/concerns of callers to determine the urgency and type of care needed.
• Refer to or schedule appointments with providers as appropriate.
• Give health information and advice to callers.

The goal of the Nurse Advice Line is to reduce unnecessary visits to the clinic and emergency department, provide information for self-care and symptom management, and to coordinate care across the healthcare delivery system.

Primary Job Duties:

• Handles inbound communications from patients who are seeking information about symptoms or care concerns.
• Conduct outbound communications for follow-up and care coordination.
• Consult and coordinate with internal and external team members to assess, plan, implement and evaluate patient care plans, make appropriate referrals, and provide follow-up.
• Assist with finding appropriate providers, community resources, care solutions and coordinate priority appointments.
• Record member data in Privia’s web-based medical record system and associated EMRs, or health portals. Research information online and in Privia’s internal knowledge databases.
• Provide health information, coaching, and critical thinking skills to assist our members with medical and wellness related issues.
• Other care management activities as needed (e.g. close “gaps in care,” complex care plans, etc.)
• Must comply with HIPAA rules and regulations.

Requirements:

• Registered Nurse (RN) with current resident compact licensure in assigned state(s).
• Bachelor’s degree, at minimum.
• Experience in a call center, triage position, consulting environment or like environment.
• Minimum 3+ years of recent clinical experience, with problem-solving and critical-thinking skills.
• Disease Management, Case Management, Utilization Review or Wellness experience.
• Strong computer skills and internet savvy.
• Clear, confident communication and listening skills.
• Self -motivated and self-disciplined.
• Willingness to do what it takes to get the job done and make patients the number one priority.
• Able to thrive in a quiet, secure home office environment.
• Detailed-oriented, organized with the ability to work well in fast-paced work environment.
• Bilingual – Spanish, Korean, Vietnamese, or Farsi preferred.

Available Hours: Shifts are on the weekend, Fri-Sun. Timeframe - Between 1:00pm-9:00pm EST. Bi-Weekly Minimum of 10 weekend hours. Monthly Required Hours: 20 weekend Hours. This part-time role is primarily available for Weekend Nights and Holidays (1pm-9pm EDT) , with flexible and alternating shifts (2, 4, 8, 6, 10 & 12 hours). Must maintain “on average” at least 10 hours of weekend coverage)/week. Weekend times span from Friday, 9p EDT - Monday, 9a EDT. Flexible time off as needed.

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