Full-Time Training Coordinator

Training Coordinator

Role Description The Training Coordinator is responsible for delivering, designing, implementing, and evaluating training programs to drive a high performing culture, meet business needs, and build skills and capabilities. Ensure a flawless implementation of all learning initiatives. Analyze data related to training effectiveness and impact. Focus on client service experience and meeting established quality metrics. Support coaching and training expectations. Partner with the instructional designer to help create/maintain the development program.

Qualifications

• 2-4 years client support experience in a high-volume Contact Center
• 2+ years of experience in a Training role
• Experience measuring employee performance including coaching to call center metrics
• At least 1 year training delivery experience in a formal or informal setting
• Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)
• Advanced degrees (Associates, Bachelor’s and/or Master’s) preferred; High School Diploma or GED required
• Demonstrated experience using eLearning development tools such as Articulate Storyline, Rise, Adobe Captivate, Zenarate or similar authoring tools
• Strong critical thinking skills and a strategic mindset
• Customer-focused, results oriented; team building skills; self-motivated; collaborative
• Excellent organization, presentation, and communication skills
• Ability to interact with all levels of staff, including senior management

Requirements

• Leadership, coaching and performance management skills
• Strategically focused to support business requirements
• General knowledge of banking laws and regulations preferred
• Excellent written and verbal communication skills
• Demonstrated ability to develop and foster strong internal/external relationships
• Flexible in adapting to constantly changing priorities
• Decisive; extremely accurate and detail-oriented
• Self-motivated, reliable, and well organized

Benefits

• Estimated salary range: $54,000.00 to $58,000.00 USD annually
• Eligible for incentive compensation

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