Full-Time Traveling Support Technician I

• Skilled verbal and written communicators.
• Competent with Electronic repair troubleshooting methodology.
• Proficient with reading electrical/mechanical schematics.
• Cross-trained on products serviced in the field.
• Willing to work on special projects.
• Knowledgeable in working business PC applications (MS Word, Excel & PowerPoint).

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Required to travel to locations in need of additional field support.
• Troubleshoots, services, installs, and repairs equipment at customer sites.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work, and submits paperwork on a timely basis.
• Order, install, and return parts, and manage repair parts cycle time.
• Maintains field service log and filing system.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• Conducts follow-up calls with the customer to ensure satisfaction of work.
• May participate in site surveys, pilot program service activities, attend meetings.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains a close relationship with senior level FSE’s and Product Managers.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday-Friday may be required.

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