Full-Time Traveling Support Technician II - Checkpoint

• Skilled verbal and written communicators.
• Competent with Electronic repair troubleshooting methodology.
• Proficient with reading electrical/mechanical schematics.
• Cross-trained on products serviced in the field.
• Willing to work on special projects.

While deployed, the travel support technician will perform the following job duties:

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Required to travel to locations in need of additional field support, work locations will change with the needs of the business.
• Troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.
• Documents all inspections, maintenance, repair work, and submits paperwork on a timely basis
• Order, install, and return parts, and manage repair parts cycle time
• Maintains field service log and filing system
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Demonstrates initiative and dedication through positive use of downtime
• Seeks to provide technical support to customers and other service professionals as required.
• Conducts follow-up calls with the customer to ensure satisfaction of work.
• Exercises every available measure to control and minimize costs.

Travel, overtime and work hours other than Monday-Friday may be required.

Education/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). Computer literacy; competency in use of all programs within MS Office Suite.

Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Must be able to lift/carry 80 lbs.

Must be able to push/pull 200 lbs.

Must be able to move/ manipulate equipment weighing up to 1000 lbs.

What is the last date for applying to the job?

Which countries are accepted for this remote job?