Part-Time Triage RN, Access (Remote)

THIS POSITION IS 20 HOURS PER WEEK. IT WILL BE FIVE 4 HOUR SHIFTS PER WEEK.

ROTATING/DAY SHIFT HOURS:

• MONDAY-THURSDAY 5:00PM-9:00PM
• FRIDAY 4:00PM-8:00PM
• SATURDAY/SUNDAY 8:00AM-12:00PM or 4:00PM-8:00PM

The Triage RN, Access reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Triage RN, Access provides clinically expert virtual triage service. Triage nurses serve as a liaison between the patient and their physician by assessing the presenting problem or chief complaint, utilizing targeted evidence-based triage protocols to identify acuity and develop appropriate care advice and next-step recommendations.

Responsibilities:

• Demonstrate excellent customer service and communication skills, functioning as part of a highly effective team that consistently puts Patients First.
• Establish positive first impressions with patients and customers, establishing a role as patient advocate.
• Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
• Incorporate critical thinking to develop, implement, and update an individualized plan of care based on identified patient care and learning and needs.
• Ask key questions to gain insight into the patient’s clinical condition and adjust approach as needed.
• Document all communications in the electronic medical record.
• Schedule patients for visits with providers as appropriate based upon protocols.
• Follow triage protocols in place for the department.
• Assist in scheduling appointments for patients with providers.
• Assist in orientation of new staff members.
• Assist in specific process improvement projects.
• Participate in departmental quality improvement activities.
• Use effective service recovery skills to solve problems or service breakdowns.

Required:

• Graduate of accredited RN program
• 2 years of ambulatory care experience
• Registered Nurse License issued by State of Illinois
• Current AHA BLS Provider certification

Preferred:

• BSN
• Specialty certification upon eligibility

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