Full-Time TX Technology Consultant

Customer Outcomes Senior TX Technical Consultant is responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes.

Responsibilities include:

• Participating in workshops with customers to assess current processes and establish future-state processes.
• Designing and delivering ServiceNow Technology Excellence technical architecture for long-term success and following ServiceNow technical standards and leading practices.
• Providing oversight and unit testing of code developed by partner or customer employees.
• Advising customers on leveraging ServiceNow Platform capabilities to improve their business processes.
• Guiding customers in completing required documentation, such as business requirement workbooks for technical aspects of the solution.
• Providing feedback to product development to improve the product based on customer experiences.
• Maintaining skills/certifications on Technology Excellence.

Required experience and skills:

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• 8+ years experience in a professional services organization; or equivalent education/experience.
• Ability to travel up to 50%.
• Comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Collaborative working style.
• ServiceNow certifications in aligned workflow.
• Advanced English skills.

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