Full-Time Unified Communications Discovery SME

• Networking with key vendors to help establish ET Group as their partner of choice
• Determining risks and mitigation strategies for projects
• Establishing relationships with key contacts in client organizations
• Generating UC&C SoW/Proposal/Value Proposition insights and documentation
• Communicating proactively with clients and internal stakeholders
• Documenting MACD’s (Moves, Adds, Changes and Deletions) and MOPs within the environment
• Adhering to advisory service approach (vendor agnostic)
• Maintaining knowledge repository for multi-vendor solutions i.e. Developing technical whitepapers
• Tracking time in Q360

• Network Architecture & Administration Certifications such as: Microsoft Certified: MS Teams or M365, Cisco Collaboration certifications (e.g., CCNP Collaboration), UX certifications (e.g., Nielsen Norman Group, HFI-CUA), ITIL, ITSM

• Deep understanding of UC platforms (Microsoft Teams, Zoom, Cisco Webex, etc.).
• Familiarity with SIP, VoIP, video conferencing protocols, and network QoS.
• Experience with identity and access management (e.g., Azure AD, SSO).
• Knowledge of integration with calendaring, messaging, and collaboration tools.
• Basic scripting or automation (PowerShell, Python) is a plus.

• Experience conducting user interviews, surveys, and usability testing.
• Ability to create wireframes, user flows, and journey maps.
• Familiarity with tools like Mural, Miro, etc.
• Strong empathy for end users and ability to translate feedback into design improvements.

• Excellent communication and stakeholder engagement.
• Analytical thinking and problem-solving.
• Ability to work cross-functionally and influence without authority.
• Adaptability in fast-changing environments.

• Experience in hybrid or remote work environments.
• Understanding of accessibility standards (WCAG) in UC design.
• Familiarity with agile or teal organizational practices.

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