Full-Time US Sports Trading Operations Operator

• Consistently deliver outstanding service to our internal and external customers and to ensure departmental KPIs are delivered.
• Creation and Settlement of non-feed driven sports and markets.
• Ensure betting opportunities, released by Trading, are made available on the specific channels and brands at the required moment in time.
• Ensure that all price changes and the delivery of events occur in a timely and accurate manner.
• Manage life cycle of events ensuring customer journey is best in class.
• Manage the workflow of events from trading through production to ensure they are displayed correctly, accurately and efficiently.
• Manage the Master data for Trading systems – template/league/sports/team creation
• Manage the content on the specific channels ensuring customers user experience is easy and efficient.
• Feed mappingCompliance For All US and RoW labels and accompanying processes
• New label activations, blacklisting and whitelisting of various Masterdata units.
• Handle customer service queries (mostly about settlement/potential incorrect settlement)
• Cover Trading Operations processes and workflows.
• Check the work of others to ensure that information is accurately inputted into all applications before the events are displayed to minimize errors and any customer impact.
• Recommend new technical enhancements to ensure we keep up with key competition
• Raising issues to relevant support teams
• System testing
• Adhere to departmental SLAs

• Knowledge of Trading platform and workflows within Trading.
• Passion and knowledge for US Sports and all sports in general.
• Relevant experience within the betting industry.
• An understanding and knowledge of the key policies, procedures, products and terms.
• Strong analytical and problem-solving skills.
• Strong communication skills with an excellent command of written and spoken English.
• Flexible with working hours, including night, evening shifts, public holidays and weekends to suit the business needs.
• Pro-active and a self-starter with positive attitude, with an ability to build bridges with various teams and departments.
• Ability to remain focused, deliver high quality work and meet deadlines even when under pressure.

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