Full-Time VOC Insights Analyst

• Design and optimise surveys across the patient, doctor, and pharmacy journey
• Monitor experience metrics (like NPS & CSAT) and help us understand customer sentiment over time
• Collaborate with CRM, Product, Marketing, Clinics and more to embed feedback loops that drive change
• Support survey governance and ensure our work aligns with privacy, ethics, and business goals
• Automate survey delivery and targeting across multiple channels (email, SMS, in-app)
• A/B test and continuously improve survey performance and engagement
• Analyse data to uncover trends, friction points, and opportunities for innovation
• Craft compelling dashboards and reports that bring the voice of the customer to life
• Share insights that shape product, clinical, and operational strategies
• Champion customer advocacy and help embed a customer-first mindset across the organisation

• Experience in research, insights, or customer experience
• Strong knowledge of survey design and analysis (NPS, CSAT, CES frameworks a plus)
• Hands-on experience with tools like Typeform, SurveyMonkey, CultureAmp, or Survicate
• Comfortable working with data tools (Excel, Looker, Tableau); exposure to Braze or CRM systems is a bonus
• Willingness to learn tools like SQL, BigQuery or Python to level up your insights
• Sharp eye for detail, strong communication skills, and a curious, problem-solving mindset
• A passion for customer experience, human behaviour, and making things better

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